Terms of Use for the Menopause Hub App

Welcome to the Menopause Hub App.

In this App Terms of Use, We, Us or Our means The Menopause Hub.

Our App has been developed to help make access to menopause content and services simple, provide our users with menopause information and symptom tracking, and to assist patients of The Menopause Hub with the management of medication and treatment.

Please note that the content of The Menopause Hub App is not intended in any way to be a substitute for professional medical advice, diagnosis, or treatment. Always seek medical advice from your doctor or other qualified health provider regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read within our content.

Below are the Terms of Use for our App.

HOW YOU CONSENT TO THESE TERMS OF SERVICE

The Menopause Hub cannot provide you with access to the App until you have agreed to these Terms. By ticking to accept these Terms, you agree to be bound by them and by our Privacy Notice. If you do not agree to these Terms, do not tick to accept them.

WHO We Are

We are The Menopause Hub Limited, a company registered in Ireland with company number 634254. Our registered office is located at Unit 5, Block A, Blackwood Court, Northwood Avenue, Santry, D9, D09 N97V. You can email us at info@themenopausehub.ie.

OUR CONTENT 

We collaborate with a team of experts to bring you the specialist information comprising our Content on our App. This means you can be confident about what you find here.

We take a lot of care over the content that we provide on our App. We want you to be delighted with it and to always find it relevant, user-friendly, and valuable. So, as you’d expect, we own or hold the rights to the copyright on our App and our content. Please do not use our content or any material from this App, including code and software, in any way that infringes our intellectual property rights in it. See more details about those particular rights below.

USING THIS APP DOESN’T MEAN THAT YOU BECOME OUR patient 

If you use this App, this does not mean that you become our patient or that a provider-client relationship is created.

CREATING AN ACCOUNT

In order to use the App, you must create an account with us. When you create an account, you will be asked to acknowledge your consent to our Terms of Service Privacy Policy. To register, we will ask you to provide us with:

  • Your Name

  • Your Date of birth

  • Your Phone Number

  • Your Email address

  • A password

WE GIVE YOU A LICENCE TO USE OUR APP

So that you can use and access our App, we grant you a non-exclusive, royalty-free, revocable, non-transferable licence to use our App in accordance with these Terms.

You agree that you will:

  • not copy the App, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App nor permit the App to be combined with, or become, incorporated in, any other programs, except as necessary to use the App on devices as permitted in these Terms;

  • not disassemble, decompile, reverse engineer or create derivative works based on the whole or any part of the App nor attempt to do any such things; and

  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.

OUR SERVICES

Once you have agreed to our terms and you create an account with us, we agree to provide you with the following Services via the App:

  • All content provided by us to you

  • Track your perimenopause and menopause symptoms

  • If you are a patient of the Menopause Hub you can access your medication care plan

YOU CAN’T DO CERTAIN THINGS ON THIS APP

To use our App, we expect you to abide by a certain standard of behaviour. You must not do or attempt to do anything that is unlawful, prohibited by any laws applicable to our App, anything which we would consider inappropriate, or which might bring us or our App into disrepute. This includes:

  • anything that would be a breach of any other person’s privacy or any other legal rights;

  • using our App to defame, harass, threaten, menace or offend any person;

  • interfering with anyone using our App;

  • tampering with or modifying our App, knowingly transmitting viruses or other disabling features, or damaging or interfering with our App, including using trojan horses, viruses or piracy or programming routines that may damage or interfere with our App; or

  • facilitating or assisting a third party to do any of the above acts.

COMPETITORS ARE EXCLUDED FROM USING OUR APP TO COMPETE

You are prohibited from using our App and the Content in any way that competes with our business.

AVAILABILITY

We want you to have access to the Menopause Hub App whenever you need it, on any device and as quickly and easily as possible. That means that we diligently monitor and protect our App, like any good business.

Sometimes we will need to interrupt the availability of our services to perform routine maintenance and upgrades. This agreement gives us the right to do so. We will always strive to do this during low usage hours and to keep these disruptions to a minimum, although this intention is not a contractual obligation.

Because we are dealing with the internet and third-party providers e.g. Apple and Google, there will always be some things that we cannot control or guarantee, and that may cause unscheduled disruption to the App’s availability. Like all other good App providers, we provide our App on an ’as available’ basis. This means that, if for any reason, our App is suddenly unavailable (for reasons beyond our control such as governmental order, extreme weather, disease, war or other extreme event), at any time and for any period, we will not be liable to you, including for any loss, damage or inconvenience this causes you. Having said that, you can rest assured that even though we’re not contractually bound to do so, we will be working hard to prevent this from happening and to remedy any interruption in availability to you should this happen.

OUR INTELLECTUAL PROPERTY

A huge amount of creative effort and expertise has contributed to the creation of this App. Our content on this App is owned by or licensed to Us unless we indicate otherwise. Your use of our App and your use of and access to any of our content does not grant or transfer to you any rights, title or interest in relation to our App or our content or to create any derivative works from our content.

You agree not to use any of our content and material on our App that would in any way infringe the intellectual property rights that protect our content and that material and to respect those creative and expert efforts.

WE ARE NOT RESPONSIBLE FOR websites or sERVICES OPERATED BY THIRD PARTIES

Our App may contain links to websites or services operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for those services, or for the content on those websites. We recommend that you make your own investigations to ensure those services and/or websites are suitable for you.

VARYING THESE TERMS

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our App. We recommend you check our App regularly to ensure you are aware of our current terms. Content is subject to change without notice.

DISCONTINUING OUR APP

We have a right to discontinue this App. This can be at any time and may be without notice. We may also exclude any person from using our App, at any time and at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

MONITORING

We do lawfully monitor usage of our App according to the terms of our Privacy Notice. We do this to be able continuously to improve your App experience and our products and services, and to ensure that your needs are being well catered for. We may also do this to comply with the rules of any applicable regulatory or self-regulatory organisation.

We also collect, use and share Aggregated Data such as statistical data. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. We do this for the purposes of medical and clinical research and to improve menopause care.

OUR LIABILITY IS LIMITED

To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our App and/or the Content and/or any inaccessibility of, interruption to or outage of our website and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

If defective digital content which we have supplied damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have the minimum system requirements advised by us.

We make no representation and give no warranty with respect to any of our Content. We do not suggest any document or Content is suitable for your particular use.

OUR RIGHT TO BE INDEMNIFIED BY YOU

To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our App or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

BUGS, WORMS, VIRUSES, HACKING AND OTHER OFFENCES

Please don’t hurt our App. And please don’t put yourself at risk either. By browsing and otherwise using and interacting with our App, you agree not to damage or misuse our App in any way, including by knowingly introducing viruses, worms, logic bombs or other material that is malicious and/or technologically harmful. This also means that you mustn’t attempt to gain unauthorised access to this App or attack it via a denial-of-service attack or a distributed denial-of-service attack. We will report any breach of these Terms to the relevant law enforcement authorities, and we will cooperate with these authorities by disclosing your identity to them. It follows that if you commit any of these activities, your rights to use our App will immediately and automatically cease.

your rights to end the contract with us

You may end these Terms by:

  • de-activating your account at any time by emailing info@themenopausehub.ie and requesting that your account be deactivated; and

  • deleting the App completely from all devices.

 

OUR RIGHTS TO END THE CONTRACT WITH YOU

We may end these Terms:

  • for convenience and without any liability, by giving you written notice;

  • immediately and cancel your access to the App if you have broken these Terms.

 

END OF CONTRACT 

If these Terms are ended:

  • the licence to use the App and all rights given to you under these Terms shall stop immediately;

  • you must immediately stop using the App and the Services; and

  • you must immediately delete or remove the App from all devices

APPLE APPLICATION STORE OR GOOGLE ANDROID TERMS MAY APPLY

The ways in which you can use the App may also be controlled by the Apple Application Store or Google Android terms and conditions and policies, and they will apply instead of these Terms where there are differences between the two.

 

OPERATING SYSTEM REQUIREMENTS FOR THE APP

The App requires one of the following devices: 

  • Apple: An Apple device running on insert platform e.g. iOS 12 and above. iPad devices can also be supported based on request. You will also need a minimum of <<insert amount of storage space e.g. 40MB>> of spare storage space on your chosen device.

  • Android: An Android device with internet access running Android API 25 (7.0) or later. Android tablets can also be supported based on request

We may decide at our sole discretion at any time in the future to discontinue supporting any of these operating systems.

Further details on system requirements can be found at https://www.zendrahealth.com/systemrequirements/

 

YOUR PRIVACY

When we process your personal data, we do so in accordance with the data protection laws which apply to us and with our privacy policy (as updated from time to time). By using the App, you agree to the processing of your personal data set out in our privacy policy and our privacy policy is incorporated into these Terms.

COMPLAINTS

We work really hard to bring you an experience that positively exceeds your expectations at all times. If you’re feeling dissatisfied about any part of your experience, including in relation to how we handle your personal information, please email practicemanager@themenopausehub.ie 

JURISDICTION

Use of our App and these Terms are governed by the laws of the Republic of Ireland. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in the Republic of Ireland and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

If you access our App and you are based overseas, we do not represent that our App complies with the laws (including intellectual property laws) of the country in which you reside (if you reside outside Ireland).  You are responsible for complying with the laws of the jurisdiction where you access our App and please note that you access our App at your own risk.

If you have any questions for us, we would be delighted to hear from you. You can write to us here:

The Menopause Hub 
Unit 5, Block A, Blackwood Court, Northwood Avenue, Santry, D9. D09 N97V
or email: info@themenopausehub.ie